Privacy Policy

Last updated: 8 September 2026

This Privacy Policy explains how Oachira Trading Company ("we", "us") collects, uses, and protects your personal information when you use this website or place an order.

1. Information we collect

• Order information: your name, delivery address, email address, and phone number, provided when you place an order or contact us.
• Payment information: payments are processed by an RBI-authorised payment aggregator. We receive only a payment confirmation and reference ID; we never receive or store your card numbers, UPI PIN, or banking credentials.
• Technical information: basic log data such as IP address, browser type, and pages visited, used to keep the website secure and functioning.

2. How we use your information

• To process, deliver, and provide support for your orders.
• To send order confirmations, dispatch updates, and respond to your queries.
• To comply with legal obligations, including tax and accounting requirements.
• To prevent fraud and misuse of the website.

We do not sell or rent your personal information to anyone. We send marketing messages only if you opt in, and you can opt out at any time.

3. Sharing of information

We share information only with service providers who need it to fulfil your order: our payment aggregator (to process payment), courier partners (to deliver your parcel), and as required by law or lawful government request.

4. Data retention and security

Order records are retained as required under Indian tax and accounting laws. We use HTTPS across the website and restrict access to personal data to personnel who need it for order fulfilment and support.

5. Your rights

You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by writing to support@oachirakada.com. We respond within 15 days.

6. Cookies

This website uses only essential cookies needed for basic functionality. We do not use advertising or cross-site tracking cookies.

7. Grievance officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, grievances relating to this policy may be addressed to our Grievance Officer, whose details are on the Contact page.

8. Changes to this policy

We may update this policy from time to time. The latest version, with its date, will always be available on this page.